Thank you for shopping at MINISO. If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Returns & Exchanges Policy
Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! You can return the items within 30 days of delivery for a full refund or exchange. Buyer is responsible for return shipping cost and any related expenses.
If you want to exchange the size or color. Have a easy exchange as long as it is in stock.
How can I get return?
Please request return and exchange above the form.
Entry your order email address and order ID
Once we receive your return, please allow 3 to 5 business days to process your returns.
What items are non-refundable?
Items marked as final sale.
Free gifts or promotional items with retail value.
Notice: Item(s) must NOT be returned to the address on the package you received. Please contact our customer service team for return instructions and return center address.